IAG SHORT BLOCK / LONG BLOCK WARRANTY INFORMATION, TERMS & CONDITIONS
IAG Performance is confident in our products and services and we proudly stand behind our workmanship. Therefore, we offer a limited warranty against defects in workmanship or materials, covering both parts and labor, for a standard period of 1-Year/12,000-Miles or an enhanced warranty of 2-Years/24,000 -Miles if installed by an IAG Certified Engine Installer.
IAG (Standard) Short Block / Long Block Warranty Limitations are as follows:
- Standard Warranty period begins on the day the engine was delivered.
- Standard Warranty applies only to short block / long block components manufactured and assembled by IAG Performance.
- Standard Warranty does not extend to any other part of the engine, turbocharger, accessories, or vehicle in which the engine is installed, or subsequent damage to any component or part of the vehicle due to an engine failure.
- Standard Warranty coverage excludes any shipping costs incurred to return the product to our facility. If the warranty claim is denied, the client will be responsible for return shipping from our facility.
- Standard Warranty coverage excludes any and all labor expenses needed for reassembly, as well as any components (i.e. gaskets, fluids, etc.) required for reinstallation.
- Standard Warranty is only offered if the short block / long block is professionally installed, with receipts provided.
- Standard Warranty is non-transferrable and only offered to the original purchaser of the engine.
- All parts used in the assembly of the IAG built short block / long block carry the manufacturer’s individual component warranties. No warranty is expressed or implied for any customer-supplied components.
- Standard Warranty clients are responsible for initiating a warranty claim with IAG directly.
- The client agrees that they will be held responsible for all engine tear down costs for claims deemed insufficient and/or invalid.
- Proof of proper maintenance is the owner’s responsibility.
- Any covered repairs or replacement will not extend the warranty period.
- You must register your engine by completing the online form at Engine Registration Form
IAG Certified Engine Installer (Enhanced) Warranty Limitations are as follows:
- Effective Date May 1st, 2019
- The Enhanced Warranty Program is only available for engines sold and installed after 5-1-2019. Engines purchased and installed prior to 5-1- 2019 will still qualify for the Standard Engine Warranty Program.
- Enhanced Warranty period begins on the day the vehicle is completed and delivered to the client by the IAG Certified Engine Installer (as evidenced by client receipts.)
- The installer must register the engine by completing the online form located here Engine Registration Form
- Enhanced Warranty applies only to short block / long block components manufactured and assembled by IAG Performance.
- Enhanced Warranty does not extend to any other part of the engine, turbocharger, accessories, or vehicle in which the engine is installed, or subsequent damage to any component or part of the vehicle due to an engine failure.
- Enhanced Warranty coverage excludes any shipping costs incurred to return the product to our facility. If the warranty claim is denied, the client will be responsible for return shipping from our facility.
- Enhanced Warranty coverage includes limited labor expenses needed for reassembly, as well as any gaskets required for reinstallation.
- Enhanced Warranty is only offered if the short block / long block is purchased, tuned and professionally installed by a single IAG Certified Engine Installer, with receipts.
- Enhanced Warranty is non-transferrable and only offered to the original purchaser of the engine.
- All parts used in the assembly of the IAG built short block / long block carry the manufacturer’s individual component warranties. No warranty is expressed or implied for any customer-supplied components.
- Enhanced Warranty claims must be initiated by an IAG Certified Engine Installer ONLY.
- The client agrees that they will be held responsible for all engine tear down costs for claims deemed insufficient and/or invalid.
- Proof of proper maintenance is the owner’s responsibility.
- Any covered repairs or replacement will not extend the warranty period.
IAG Short Block / Long Block Warranty does NOT cover:
- Damage due to improper engine installation, negligence, abuse, alteration or accident.
- Improper or insufficient engine break-in (failure to follow assigned break-in procedure, including oil changes.)
- Damage resulting from improper engine tuning including, piston skirt scuffing, lifted heads / head gasket failure, damage indicated by head gaskets exhibiting burned or crushed fire ring(s), or damage caused by improper combustion, detonation, pre-ignition or extreme cylinder pressures, as indicated by melted, broken, or eroded pistons or bent wrist pins/worn wrist pin bushings.
- Damage resulting from improper transmission installation or clutch adjustment, including crankshaft thrust bearing damage on the transmission side only.
- Damage caused by lack of proper maintenance, failure to follow scheduled maintenance intervals or failure to use or maintain proper type and levels of fluids, fuel, oil, and lubricants, including accelerated wear from contaminated oil or fuel wash.
- Damage caused by the failure of other engine-related components, such as fuel injectors or pump, wiring, water pump, oil pump, sensors, or gaskets.
- Damage related failure to replace contaminated oiling components. Oiling components may include oil pump, oil cooler, oil pick up, oil pan, oil-driven AVCS cam gears, screened banjo bolts and all other contaminated oiling related components depending on the model year and layout of the vehicle.
- Engine damage without documentation of professional installation, including proof of purchase of replacement oiling components. Proof of proper maintenance is the owner’s responsibility.
- Damage due to abuse, including over-rev, overheating, lean conditions or oil starvation.
- Engines where the odometer has been disconnected or mileage has been altered.
- Failure caused by short block or cylinder head casting flaw or failure.
- Damage caused by vehicle collisions or other accidental damage, including shipping damage.
- Damage caused by foreign objects dropped or drawn into cylinders or the crankcase, including water or other fluids.
- Towing, shipping, rental vehicles, loss of time, inconvenience, loss of use or other economic loss to the extent allowed by law.
- Damage to subsequent components, such as a turbocharger or wastegate, due to failure of an engine or engine component.
Standard Warranty Claim Procedure
All Standard Warranty claims must be directed to IAG Performance for assignment of a return merchandise authorization number (RMA) to facilitate inspection.
To initiate an inspection fill out this form: Inspection Form PDF
Email a copy of this form and your original purchase receipt to sales@iagperformance.com for an RMA number. Following the issuance of an RMA claim number, IAG requires the engine to be returned to our facility for inspection and final determination of claim eligibility. The client is responsible for all shipping and handling costs to return the engine back to IAG. Upon receipt of the engine, IAG will disassemble the engine to determine if product manufacturing, assembly, parts defect, improper installation, or improper tuning directly or indirectly caused the engine to prematurely fail. After engine teardown is complete IAG will determine whether warranty coverage applies.
Address for Engine Inspection Shipping
IAG Performance
RMA#
1241 New Windsor Rd
Westminster, MD 21158
Enhanced Warranty Claim Procedure
All Enhanced Warranty claims must be directed to an IAG Certified Engine Installer for the assignment of a return merchandise authorization number (RMA). Following the issuance of an RMA claim number, IAG requires the engine to be returned to our facility for inspection and final determination of claim eligibility. The client must authorize the Certified Engine Installer to remove the engine from the vehicle. The client is responsible for all shipping and handling costs to return the engine to IAG. Upon receipt of the engine, IAG will disassemble the engine to determine the cause of failure. After the engine teardown is complete, IAG will determine whether warranty coverage applies. If the engine is deemed to be covered under warranty, IAG will reimburse the Certified Engine Installer for a pre-determined cost of labor. If the engine is not deemed to be covered under this limited warranty, the client will be responsible for all labor costs associated with the removal and reinstallation of the engine or components.
Address for Engine Inspection Shipping
IAG Performance
RMA#
1241 New Windsor Rd
Westminster, MD 21158